Document

Privacy Policy

  1. About Us
    1. This website is operated by Freestyle Cuts Ltd trading as Freestyle Cuts incorporated and registered in England and Wales with company number 10927296 whose registered office is at 80 Newlands Road, London, United Kingdom, SW16 4SU ('we' or 'us'). We will obtain, keep and use information about you for a number of specific lawful purposes. We are “data controller”. This means that we are responsible for deciding how we hold and use personal information about you.
  2. About this Policy
    1. We take the security and privacy of data seriously and are committed to complying with our legal obligations under the Data Protection Act 2018 (the ‘2018 Act’) and the EU General Data Protection Regulation (‘GDPR’) in respect of data privacy and security. Our use of your personal data is subject to your instructions, the GDPR and other relevant UK and EU legislation.
    2. We take the security and privacy of data seriously and are committed to complying with our legal obligations under the Data Protection Act 2018 (the ‘2018 Act’) and the EU General Data Protection Regulation (‘GDPR’) in respect of data privacy and security. Our use of your personal data is subject to your instructions, the GDPR and other relevant UK and EU legislation.
    3. It is important that you read this privacy notice together with any other privacy notices we may provide on specific occasions. This privacy notice supplements the other notices and is not intended to override them. We are required to notify you of this information under data protection legislation.
    4. We are committed to complying with our data protection obligations, and to being concise, clear and transparent about how we obtain and use personal information or sensitive personal information and how (and when) we delete that information once it is no longer required.
    5. We will review and update this notice regularly in accordance with our data protection obligations. We will circulate any new or modified policies or notices in relation to your data when it is adopted on our website. It is important that you read and understand this notice before you send us any data
    6. This policy (together with our Booking Terms [link] and any other documents referred to on it) covers the treatment of personally identifiable information (Personal Data) and sets out the basis on which any Personal Data we collect from you, or that you provide to us, will be processed by us and governs your use of our services, content, features, technologies and/or the booking system through which you book the Services of Stylists (Booking System), your access and use of www.freestylecuts.com website including any subdomains thereof, and any other related websites through which we make our services available to you (Website) and our mobile, tablet and any other smart device application (App). Booking System, Website and App together hereafter referred to as Freestyle Cuts Platform (Platform).
    7. Please read this Privacy Policy carefully so you understand our views and practices regarding your Personal Data and how we will treat it.
    8. By accessing and using our Platform, you are accepting and consenting to the practices described in this Privacy Policy. By accepting and consenting to this Privacy Policy, you expressly consent to our use and disclosure of Personal Data and direct us to do so in the manner described in this Privacy Policy.
    9. Important: Persons under the age of 18 (minors) are not eligible to use the Platform and we ask that minors do not submit any Personal Data on the Platform.
  3. Data protection principles
    1. When processing your data, the Company will comply with the following data protection principles when processing information:
      1. we will process personal information lawfully, fairly and in a transparent manner;
      2. we will collect personal information for specified, explicit and legitimate purposes only, and will not process it in a way that is incompatible with those legitimate purposes;
      3. we will only process the personal information that is adequate, relevant and necessary for the relevant purposes;
      4. we will keep accurate and up to date personal information, and take reasonable steps to ensure that inaccurate personal information is deleted or corrected without delay;
      5. we will keep personal information in a form which permits identification of data subjects (you) for no longer than is necessary for the purposes for which the information is processed; and
      6. we will take appropriate technical and organisational measures to ensure that personal information is kept secure and protected against unauthorised or unlawful processing, and against accidental loss, destruction or damage.
  4. How we define processing
    1. The Company will process your personal data (including special categories of personal data and your criminal offence data) in accordance with legal obligations.
    2. ‘Processing’ means any operation which is performed on personal data such as:
      1. collection, recording, organisation, structuring or storage;
      2. adaption or alteration;
      3. retrieval, consultation or use;
      4. disclosure by transmission, dissemination or otherwise making available;
      5. alignment or combination;
      6. restriction, destruction or erasure.
    3. This includes processing personal data which forms part of a filing system and any automated processing.
  5. What data (information) we collect
    1. The Company processes information about you ‘data subjects’ for a number specific lawful purposes and we seek to ensure that our data collection and processing is always proportionate. Given the nature of our business we may collect personal data, sensitive personal data and criminal offence data as defined below:
    2. ‘Personal data’ is information which relates to a living person who can be identified from that data (data subject) on its own, or when taken together with other information which is likely to come into our possession. It includes any expression of opinion about the person and an indication of the intentions of us or others, in respect of that person. It does not include anonymised data.
    3. Sensitive personal data is sometimes referred to as ‘special categories of personal data’ or ‘sensitive personal information’ and it includes information about your: race; ethnic origin; politics; religion; trade union membership; genetics; biometrics (where used for ID purposes); health; sex life; or sexual orientation.
    4. We have further grouped the above data together as follows.
    5. Identity Data:
      1. includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender. We will collect this information from you.
      2. We will collect this information from you.
      3. This information is necessary to take steps to enter into and for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations as well as for our legitimate business interests.
      4. We may share this information with relevant personnel within company and in limitation with User or Stylist but only to extent necessary to book/provide Services.
      5. Without it, we may not be able to provide you with all the requested service.
    6. Contact Data
      1. includes addresses, email addresses and telephone numbers.
      2. We will collect this information from you.
      3. This information is necessary to take steps to enter into and for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations as well as for our legitimate business interests.
      4. We may share this information with relevant personnel within company and in limitation with User or Stylist but only to extent necessary to book/provide Services.
      5. Without it, we may not be able to provide you with all the requested service.
    7. Other Data
      1. includes details of your background information that you provide to us when enquiring about or when booking our services or when you apply to register with us as a Stylist and any other information you may otherwise choose to provide us information when you fill in a form, update or add information to your bookings, respond to surveys, post to community forums, participate in promotions, communicate on our Platform with us, Stylist or User, share your experience with us or use other features of the Platform. We will collect this information from you.
      2. We will collect this information from you, Stylist (if you are User) or User (If you are Stylist).
      3. This information is necessary to take steps to enter into and for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations as well as for our legitimate business interests ie. To maintain records, to respond to enquiries, to monitor and to improve our services.
      4. We may share this information with relevant personnel within company and in limitation with User or Stylist but only to extent necessary to book/provide Services or deal with your complaint/enquiry.
      5. You do not have to provide this information, but you understand that if you fail to provide this information, we may be unable to assist you.
    8. Identity Verification Data
      1. includes details of identity verification information (such as images of your government issued ID, passport, national ID card, or driving license or your proof of address, your photograph or other authentication information.
      2. We will collect this information from you and in some instances may obtain this from third parties.
      3. This information is necessary to take steps to enter into and for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations as well as for our legitimate business interests ie. to maintain records.
      4. We may share this information with relevant personnel within company and in limitation with User or Stylist but only to extent necessary to book/provide Services or deal with your complaint/enquiry. We may also share this information so demanded.
      5. Without it, we may not be able to provide you with all the requested service.
    9. Transaction Data
      1. We may require you to provide certain financial information (like your bank account or credit card information) in order to facilitate the processing of payments. We will collect information related to your payment transactions through the Platform, including the payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, PayPal email address, information, your address, details of booking and payment transactions, refunds, cancellations, booking statements and reports and other related transaction details.
      2. We will collect this information from you and in some instances may obtain this from third parties, i.e. payment providers, paypal.
      3. This information is necessary to take steps to enter into and for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations (i.e. money laundering) as well as for our legitimate business interests ie. to maintain records, process payments and refunds etc.
      4. We may share this information with relevant personnel within company and in limitation with User or Stylist but only to extent necessary to book/provide Services or process refunds or pay for the services rendered to the Stylist. We may also as payment providers.
      5. Without it, we may not be able to provide you with all the requested service.
    10. Technical Data
      1. includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. We will collect this information automatically when you visit or use our Platform.
      2. This information will be collected automatically when you visit/use our Platform.
      3. This information will be collected for our legitimate business interests ie. to maintain records, and provide and improve the functionality of our Platform.
      4. We may also share this information with third parties, such as our website developers.
    11. Usage Data
      1. Includes information about how you use our website ie how long you stay on each page and how long you generally visit our website for. We collect information about your interactions with the Platform such as the pages or content you view, your searches, bookings you have made, and other actions on the Platform.
      2. Includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. We will collect this information automatically when you visit or use our Platform.
      3. This information will be collected automatically when you visit/use our Platform.
      4. This information will be collected for our legitimate business interests ie. to maintain records, and provide and improve the functionality of our Platform.
      5. We may also share this information with third parties, such as our website developers.
    12. Marketing Data
      1. Includes your marketing and communication preferences.
      2. This information will be collected for our legitimate business interests ie. send you our newsletters, to deliver relevant website content and advertisements to you, notify you updates, offers and promotions, or to introduce our new services and measure or understand the effectiveness of the advertising we serve to you, to keep in touch with our clients and providers, to study how customers use our services, to develop our services and promote them, to grow our business and to improve our marketing strategy.
      3. We will share the information we receive with relevant personnel within company, i.e. those responsible for the IT or marketing aspects of the business and third- party service providers responsible for our website maintenance and marketing or software providers, (eg Mailchimp) You will be able to opt out of receiving any further promotional material from us.
    13. Geo-location Information
      1. When you use certain features of the Platform, we may collect information about your precise or approximate location as determined through data such as your IP address or mobile device’s GPS to offer you an improved user experience. Most mobile devices allow you to control or disable the use of location services for applications in the device’s settings menu. We may also collect this information even when you are not using the app if this connection is enabled through your settings or device permissions.
      2. We will collect this information from you. Most mobile devices allow you to control or disable the use of location services for applications in the device’s settings menu. We may also collect this information even when you are not using the app if this connection is enabled through your settings or device permissions.
      3. This information will be collected on the basis of your consent which can be withdrawn at any time by adjusting your preferences and settings or device permissions.
    14. Log Data and Device Information.
      1. We automatically collect log data and device information when you access and use the Platform, even if you have not created a user or stylist account. That information includes, among other things: details about how you’ve used the Platform (including if you clicked on links to third party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you’ve viewed or engaged with before or after using the Platform.
      2. This information will be collected automatically when you visit/use our Platform.
      3. This information will be collected for our legitimate business interests ie. to maintain records, and provide and improve the functionality of our Platform.
      4. We may also share this information with third parties, such as our website developers.
      5. Cookies Data.
      6. We use cookies and other similar technologies when you use our Platform. We may collect certain information by automated means using technologies such as cookies, web beacons, pixels, browser analysis tools, server logs, and mobile identifiers. In many cases the information we collect using cookies and other tools is only used in a non-identifiable without reference to personal information. For example, we may use information we collect to better understand website traffic patterns and to optimize our website experience. In some cases we associate the information we collect using cookies and other technology with your personal information.
      7. This information will be collected automatically when you visit/use our Platform.
      8. This information will be collected for our legitimate business interests ie. to maintain records, and provide and improve the functionality of our Platform.
      9. We may also share this information with third parties, such as our website developers.
    15. Aggregated Data
      1. such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
      2. This information will be collected automatically when you visit/use our Platform.
      3. This information will be collected for our legitimate business interests ie. to maintain records, and provide and improve the functionality of our Platform.
      4. We may also share this information with third parties, such as our website developers.
    16. Sensitive Data
      1. As part of your Background Data, collect your sensitive information. We will collect sensitive information so that we take steps to enter into a contact with you, for our legitimate interests (e.g. to determine if we can provide you the service safely) or to comply with our legal obligation (e.g. to determine if you have Capacity.
      2. The legal condition for processing your sensitive data is establishment, exercise or defence of legal claims. (i.e. so that we can show that we have treated you fairly or that we have complied with our legal obligations.
      3. You may also wish to provide us with sensitive data in relation to your health (i.e. disability) by requesting us to make reasonable adjustments on how we communicate with you or if we need to make special adjustments so that we can provide you with our services. The legal condition for processing such data is establishment, exercise or defence of legal claims (i.e. so that we can show that we have treated you fairly and in accordance to our legal obligations under Equality Act 2010).
  6. Basis for processing data
  7. We have set out below a description of what data we collect, where and how we obtain the data from, the purpose of collecting it, how we will use it and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate, what happens if you do not provide the information and who we may share it with and why.
  8. We have to have a valid lawful basis in order to process your personal data. We will generally process your personal data in the following circumstances:
      1. We need this information in order to take steps at your request prior to entering into a contact with you or for the performance of a contract to which you are a party.
      2. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). Where we process your information under this lawful basis, we will specify legitimate interests accordingly.
      3. Where we need to comply with a legal or regulatory obligation that we are subject to.
      4. Where you have provided us consent. Generally, we do not rely on consent as a legal basis for processing your personal data but may in certain circumstances request for your explicit consent to process your data. If we do so, we will advise you on the purpose of that data collection, how we will process it and will request your explicit and clear consent for us to process that data for that purpose. Where we rely on your consent to process your data, you will be able to withdraw your consent at any time.
      5. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out below.
    1. The Company may from time to time need to process sensitive personal information. We will only process sensitive personal information if:
      1. we have a lawful basis for doing so as set out in paragraph 8.2 and
      2. one of the special conditions for processing sensitive personal information applies, eg:
      3. you have given us explicit consent;
      4. the processing is necessary for the purposes of exercising your rights or obligations;
      5. processing is necessary to protect the vital interests of the data subject or of another natural person where the data subject is physically or legally incapable of giving consent;
      6. the processing is necessary for the establishment, exercise or defence of legal claims;
      7. the processing is necessary for reasons of substantial public interest.
  9. Personal information provided by third parties:
    1. Occasionally we may receive information about you from other sources:
      1. business partners;
      2. sub-contractors;
      3. technical, payment and delivery services;
      4. advertising networks;
      5. analytics providers;
      6. search information providers; and
      7. stylists.
      8. Any information obtained by us from third parties will be added to the information, which we already hold about you.
      9. If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
      10. give consent on his/her behalf to the processing of his/her personal data;
      11. receive on his/her behalf any data protection notices; and
      12. give consent to the transfer of his/her personal data abroad.
    2. Monitoring and recording communications
      1. We may monitor and record communications with you (such as telephone conversations, emails, tweets, conversations exchanged on Platform between you and us or between you and Stylist) for the purpose of safety, quality assurance, training, fraud prevention and compliance.
  10. Use of Cookies
    1. A cookie is a small text file which is placed onto your computer (or other electronic device) when you use our website. We use cookies [and other similar tracking technologies such as [insert details, eg web beacons, action tags, Local Shared Objects (‘Flash cookies’), single-pixel gifs]] on our website.
    2. We may monitor how many times you visit the website, which pages you go to, traffic data, location data and the originating domain name of a user's internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
    3. You have the right to set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.
    4. Please see our Cookie Policy for more details, which can be found here [link]
  11. Uses made of the information
    1. We use information held about you in the following ways:
      1. to carry out our obligations arising from the Booking Services that you request from us;
      2. to store information that you have provided to our Stylists for the use and access of that information by other Stylists in the provision of the Services to you;
      3. to personalise, improve and continue to operate the Platform;
      4. to carry out customer profiling and analyse your purchasing preferences;
      5. to identify you and manage any accounts you hold on the Platform;
      6. to process your order;
      7. to conduct research, statistical analysis and behavioural analysis;
      8. to provide you with information about other services we offer that are similar to those that you have already purchased or enquired about;
      9. to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those, which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, we will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, please follow instructions on opting out;
      10. to notify you about changes to our service;
      11. to ensure that content from our site is presented in the most effective manner for you and for your computer.
      12. Information we collect about you. We will use this information:
      13. to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
      14. to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
      15. to allow you to participate in interactive features of our service, when you choose to do so;
      16. as part of our efforts to keep our site safe and secure;
      17. to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and
      18. to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
      19. Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
    2. The Personal data collected from you, collected automatically or received from third sources may be used:
      1. to detect and prevent fraud;
      2. to customise our website and its content to your particular preferences;
      3. to carry out security vetting;
      4. to ensure that content from our Platform are presented in the most effective manner for you and for your computer or device;
      5. to remind you of your appointments and Services booked;
      6. for administration and internal operations, including troubleshooting, data analysis, data security, testing, research, statistical and survey purposes; and
      7. to improve our services.
  12. Marketing
    1. We would like to send you information by post, email, text message (SMS) about our services, competitions and special offers, which may be of interest to you.
    2. If you have consented to such receive marketing from us you can opt out at any time.
    3. You can also manage your preferences in the Settings of your account.
    4. You will be able to unsubscribe from any marketing emails at any time.
  13. Sharing of Personal Data
    1. You agree that we have the right to share your personal information with:
      1. Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006
      2. Selected third parties including:
        1. business partners, suppliers and sub-contractors for the performance of any contract we enter into with them and you;
        2. if you have booked the Service, to the Stylist to enable him/her to provide the Service effectively;
        3. advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day)
      3. We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience; analytics and search engine providers that assist us in the improvement and optimisation of our site;
      4. We will disclose your personal information to third parties:
      5. In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets;
      6. If Freestyle Cuts Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
      7. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Business Terms and/or Service Terms and other agreements; or to protect the rights, property, or safety of Freestyle Cuts Ltd, our customers, Stylists or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;
      8. to law enforcement agencies in connection with any investigation to help prevent unlawful activity or if we are under a legal duty to disclose such information.
  14. Keeping your data secure
      1. We will use technical and organisational measures to safeguard your personal data, for example:
      2. access to your account is controlled by a password and user name that are unique to you;
      3. we store your personal data on secure servers;
      4. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology).
      5. While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any Personal Data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us.
      6. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
  15. of your information out of the EEA
    1. We will not transfer your data outside of the EEA.
    2. Any transfer of your data will be subject to a European Commission approved contract that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach.
  16. Your Rights
    1. Under the legislation you may be entitled to the listed rights in certain circumstances as listed below.
    2. The right to be informed about the collection and use of your personal data.
    3. The right to access (Subject Access Request) to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it. If you wish to exercise this right:
      1. you will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
      2. we may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
      3. we try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
    4. Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected. In certain circumstances we may refuse a request for correction.
    5. Request erasure of your personal information. In certain circumstances you have the right to have ask for some but not all of the information we hold and process to be erased (the right to be forgotten). This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
    6. Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation, which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
    7. Request restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
    8. Request the transfer of your personal information to another party.
    9. Rights in relation to automated decision making and profiling: You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making.
    10. If you want to exercise any of the above-mentioned rights please contact Data Protection Manager by telephone or in writing. We will respond to your request within one calendar month
  17. Changes to the privacy policy
    1. We may change this Privacy Policy from time to time by posting a revised version of it on our website.
    2. Unless we have to do so without notice to comply with legal or regulatory requirements, we will provide you with at least 30 days’ written prior notice of the effective date of the revised Privacy Policy.
    3. If you access or use our services as of the effective date of the revised Privacy Policy, you will be considered as having consented to all the changes to the Privacy Policy.
    4. If you do not agree to the changes in the Privacy Policy please do not use the Platform.
    5. If you do not agree to the changes in the Privacy Policy you may close your account at any time.
    6. We may post the notice of the updated Privacy Policy on our website and/or we may notify you of the change by e-mail, to the e-mail address you have used to register your account on the Platform.
  18. Third Party Websites
    1. This Privacy Policy does not apply to the practices of third parties that we do not own or control, including but not limited to any third-party websites, services and applications such as Facebook (Third Party Services) that you elect to access through the Service.
    2. We may include links to third party websites. While we attempt to facilitate access only to those Third-Party Services that share our respect for your privacy, we cannot take responsibility for the content, privacy policies or practices of those Third-Party Services.
    3. If you follow any links to those websites, please note that these websites have their own privacy policies. We encourage you to carefully review the privacy policies of any Third-Party Services you access before you elect to access it.
    4. We are not responsible for their operations, including but not limited to their information practices.
    5. If you wish to submit personally identifiable information, we recommend that you review the privacy statements of these sites before you do so.
  19. Contact us
    1. We have appointed a data protection manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact our data protection manager using the details set out below.
    2. DETAILS
    3. We hope that our data protection manager can resolve any query or concern you raise about our use of your information. However, if you feel that we have failed to address your concerns appropriately, you can contact the Information Commissioner at ico.org.uk/concerns/ or telephone: 0303 123 1113 for further information about your rights and how to make a formal complaint.